Privacy and Cookies

Privacy and Cookies
Spencer Ward Residentials Data Protection & Privacy Policy

Thank you for taking the time to visit our website. We at Spencer Ward Residentials do respect each person’s privacy and in this policy we will advise you how we collect and use the personal information that you supply to us. By submitting your data to us, it is implied that you have given us your permission to use your data under the terms of this policy.

Why we need your details:

Spencer Ward collect and use your personal details, which can include telephone numbers, address and e-mail, so that we can process one of the following:

• Reply to any requests for information that you ask us for
• Clarify any particular query
• Resolve any problems with services that we may supply to you
• Supply details of any product or service Spencer Ward Residentials offer but only that we believe may meet your needs
• Cross check any information that we receive with that held on our database
• How we receive the information: the information that we hold may be supplied by you directly to us by telephone, office visit or e-mail.

Who has access to this information?

Your details will be kept at the Spencer Ward Residentials office or storage until such time as you ask for them to be removed. Your details will not be sold or otherwise disposed of to any third party except where we are legally obliged to do so or where we believe that such action will protect the interests of Spencer Ward Residentials and/or the security of its staff

Are your details secure?

When you register your details, we will take all reasonable steps to keep these details secure and free from unauthorised access by use of technology and internal systems which will be updated as new technology becomes available and is appropriate to our systems.

Third party sites

Third party internet sites that you can link through to from our website will not be covered by our Privacy Policy and we at Spencer Ward accept no responsibility or liability for any actions that these sites may perform. We advise that you should check the policy of each site that you visit.

Marketing

We would like to send you information about products and services concerning property lettings which may be of interest to you. If you have consented to receive marketing you may opt out at any time. You have a right to stop us from contacting you and if you wish to remove yourself from all our marketing communications please email lettings@spencerward.co.uk or click on the opt out link from our marketing email update.

Access to your information

You have the right to request a copy of the information that we hold about you. If you would like to see a copy of some or all of your personal information which we hold, please email lettings@spencerward.co.uk.

Removing or changing your information

If you wish to change the information that we hold for you, please contact the relevant office or at the ‘Contact Us’ page on our website www.spencerward.co.uk

If you wish to have your information removed from our database either permanently or temporarily, please advise our office and your information will be removed as soon as is practically possible.

Making a complaint about the way in which your data is stored or used: In the unlikely event that you have a complaint about the way in which your details are used or stored by this company, please contact us to request a copy of our complaints procedure.

If you simply have a query about any aspect of this policy or wish to have any part of it clarified, please contact us at lettings@spencerward.co.uk

Or write to us at 46 Prince of Wales Road Norwich NR1 1LL

Cookies

What are cookies?

A cookie is a small piece of data sent to a user's web browser when they visit a website. It is used by the website to store useful information about the visitor, such as user preferences, and whether the user is logged in or not.

How do we use cookies?

We use cookies to help tailor your user experience and provide optimal levels of service. The Spencer Ward website uses three types of cookie:

1. Preferences Cookie
   When you visit our website, we display a courtesy message to let you know that we use cookies on our site. When you close this message, we use a cookie to remember your decision.
2. Analytics Cookie
   Google Analytics provides us with anonymous browsing information, enabling us to give the best possible user experience on our website. This data includes geographical regions of our visitors, which pages on our site are the most popular, which websites are referring visitors to our site, and whether you are browsing from a mobile device or a PC.
3. Authentication Cookie
   Authentication cookies are used to remember whether a user is logged in or not, and which account they are logged in under.

How to amend your cookie settings

Web browsers allow some control of most cookies through their browser settings. More information about cookies, including how to see what cookies have been set and how to manage and delete them, can be found at http://www.allaboutcookies.org/